Emotional intelligence, that is, to manage you must understand.

In today's post, I would like to take a better look at the topic of management, in the understanding of a person who makes the most of his team ... obviously uses the talents of each member as best as possible in order to achieve optimal results for the company. To achieve this, the person in charge must know his colleagues as closely as possible - their strengths, weaknesses. Their moods or customs. Each of us is an emotional being, and our decisions are in the vast majority of cases: "driven by emotions" - a common term widely used in psychology. Your emotionality also determines the physiological level. Any information received by our central nervous system passes through the limbic system (emotion system) at the beginning of its path - hence the common term: "everything is filtered by emotions". The managing person should therefore definitely put solid emphasis on emotional intelligence as a very effective tool in effective leadership.

Management efficiency

Management effectiveness, understood as the efficiency and effectiveness of managerial activity, is the most important element of the efficient functioning of the organization. It causes that the goals set by the organization are the right goals, and their achievement takes place with the optimal use of all the resources of the organization. Therefore, management efficiency is a category that requires particularly extensive research and analysis, because it directly affects the effectiveness and efficiency of the organization. The purpose of this article is to attempt to identify the impact of emotional intelligence on management efficiency. The issue is important because, as M. Morawski writes, "We cannot continue to treat the organization in terms of a" standing building ", but we must see it as a flexible social system that requires trust, cooperation and partnership. The management axis will be created by: information - emotions - knowledge - creativity. "

Steering functions

Management includes four basic functions: planning and planning-related decision making, organizing, leading (managing people, motivating), controlling and evaluating results. The purpose of planning is to choose from an infinite number of possibilities for the organization's goals and to develop principles and ways to achieve them. Organizing means providing the right resources and setting the rules for their flow. Leadership encompasses a sequence of personnel-oriented activities, from developing and communicating the vision, through engaging everyone and caring for an adequate work schedule, motivating and building personal authority. The purpose of monitoring, controlling and evaluating activities is to determine to what extent the organization achieves its objectives and whether and why unused resources are larger / smaller than assumed.

The roles of managers

In addition to the functions described above, each manager has many roles in the organization. In the course of research, Henry Mintzberg stated that each manager has 10 roles, which can be grouped into three categories.

These are: interpersonal roles (representative, leader, liaison), which include various contacts with other people, information roles (observer, propagator, spokesperson) that require processing of all information, decision roles (entrepreneur, anti-interference, resource manager, negotiator) oriented around decision making and conflict prevention. Mintzberg believed that the efficiency of management does not depend on who occupies a given position, but to what extent he can and wants to perform the roles resulting from holding this position.

• Representative - appears as the symbolic head of the organization. Represents the organization in dealing with the external environment.
• Leader - is responsible for stimulating and motivating subordinates and teams to act efficiently and in accordance with the adopted goals.
• Connector - responsible for shaping and maintaining an efficient network of internal connections - internal integrator.
• Observer - gathers information necessary to make accurate decisions.
• Propagator - shapes and conveys the right image of the organization.
• Spokesman - interprets the decisions and behavior of the organization in relation to employees and the environment.
• Entrepreneur - creating changes and innovations in the company.
• Anti-interference - resolving conflicts / problems when they occur.
• Resource manager (allocator) - decides about the flow of resources within the organization for their optimal use.
• Negotiator - arriving at joint arrangements through negotiations.

As we can see, the manager should be a very versatile person, and each of the roles assigned to him is crucial for the effective functioning of the team, like a well-oiled machine. All these qualities are boldly to be worked out, and work with other people, even though it is often demanding and fully absorbing, belongs to those that give the most satisfaction and joy of cooperation!