Conflict resolution techniques

Managing a team is quite a responsibility. A good leader - that is, a manager - inspires respect, is decisive, organizes work time well, and motivates others with his attitude. An important task for him is also to ensure a positive atmosphere in the team. However, this is not always so easy.

In any group, major or minor conflicts may arise. A good leader must know how to deal with them. Fortunately, there are several proven conflict management techniques - which one is best to use depends on the nature of the disagreement.

Withdraw or avoid

Withdrawing from an actual or potential conflict situation may at first glance be associated with cowardice. However, acting on impulse can carry far worse consequences. Therefore, it is worth giving yourself a moment to look at the conflict objectively.

Postponing an issue is often to better prepare for the resolution of a conflict situation - it is not uncommon for the decision to redirect the issue to a third party, unrelated to the team.

"Smooth" adaptation

This technique encourages focusing on areas of agreement and similarities more than differences. Often, when the conflict is very serious, finding such areas of agreement can be difficult. However, a team with one goal and playing to one goal will eventually find such a thread of agreement.

Harmony and good team relations are the main intention of this technique.

Compromise

That is, the resolution of a conflict or the partial resolution of a problem through mutual concessions that bring some degree of satisfaction to all parties.

Force and directness

A technique usually used in emergencies - that is, conveying one's own point of view at the expense of others. Only win-lose solutions are offered in this technique .

Usually enforced through a position of power, by those in high positions to resolve sudden and serious conflicts.

Cooperation and problem solving

This technique requires a focus on open dialogue, engagement and cooperation. By design, it is intended to lead to consensus and conflict resolution.

The technique of cooperation respects multiple points of view, looking at the conflict from different perspectives. This approach develops the team, allows them to understand where the dispute came from. This knowledge sensitizes the group to behaviors that can lead to problems in the future.

As you can see - how many feuds, so many solutions. The team manager must be vigilant and observe whether the relationship between colleagues is moving in the direction of conflict. By knowing your team and the core of a possible dispute, you will be able to choose the right method to help resolve it quickly and efficiently.